Return Policy
As a legally registered LLC business in the United States of America: KARINAURBINAOFFICIAL LLC.
All sales are final.
Due to the custom nature of our products, we do not offer refunds or exchanges.
Damage and Loss Policy
KAR/NA is not liable for lost or damaged items. We take utmost care in packaging and double-check each item before shipment to ensure it reaches you in perfect condition.
Packaging and Quality Control
We prioritize exceptional packaging to provide a delightful unboxing experience. Our products are carefully packaged in a sanitized environment, and each item is:
• Double-checked for damage
• Verified for accuracy
• Sanitized before packaging
• Packaged in sanitized materials
Shipping Policy
• I collect all orders made in a weekly batch, such as Thursday @12pm -Thursday @12pm, and make them Monday-Tuesday, in time for Wednesday drop-off. Orders placed after Thursday at 12 will be collected for the upcoming week's batch.
• Shipping tracking number emails go out every THURSDAY from the date of placing your order. Check your spam email if you haven’t received it.
• Orders are processed within 3-5 business days once dropped off every Wednesday at the post office, from your assigned weekly batch. ( 3 days east coast, 5 days west coast)
• Please allow 1 weekend for your order to be created, 2 weekends if it is a bigger order
• We are not responsible for delays caused by postal services, incorrect addresses, or federal holidays
‼️ DISCLAIMER: ONCE A PACKAGE IS DROPPED OFF at THE POST OFFICE, I AM NOT LEGALLY RESPONSIBLE FOR THE PACKAGE. The USPS, as a postal office company, is responsible for delivering all packages promptly. Please see your local post office for details if issues occur, I would only have the same information you have, such as tracking number‼️
Address Verification
To ensure accurate delivery, we will contact you to verify your address if discrepancies are detected.
Customer Support
For inquiries or concerns, please email us at [email protected]. We respond promptly to ensure your satisfaction.
Thank You
We appreciate your understanding and cooperation in adhering to our store policies.